b'Annual Report 2021/22Quality &GovernanceThis year has seen furtherThe Weekly Hours Trackerssignificant in-house development were further refined to improve of the organisations Quality reporting and analysis of how & Governance Integratedstaff hours are delivered inManagement Information each service.System (QGMIS).Work has been ongoing to A major achievement was theenhance the user experiencecreation and implementation of aof the QGMIS processes with new online Internal Audit system tofurther improvements expected help improve our internal auditto be completed in the coming function. This work has not onlymonths to the presentation of the provided the quality assurancecorporate dashboards and with managers with a new digital tool onhow staff access the various which to record their audits, but itintegrated systems.has facilitated more effectiveThe Quality & Governance monitoring of quality improvementdepartment co-ordinated the plans until closure, and enabledorganisations annual ISO 9001 detailed trend analysis andsurveillance visit, conducted by reporting on internal audit activity toBSI in May, which resulted in a be conducted.successful assessment.Likewise, the organisations Monthly Monitoring Visit reporting system was comprehensively reviewed, resulting in a new online reporting tool being created and implemented successfully for use by Operations. 40'